My first experience of leadership came out of the blue when I was just 20. I said to my partner at the time that I wanted to do something for myself work-wise. He came back a few weeks later with the keys to a car stereo shop he had purchased, including the staff. It later turned out that the staff hadn’t known the business had even been sold!!!
I made so many mistakes running that business. But what I learnt and what I keep to this day, is that my job is to help other people do their job well. Not to learn all the skills to show them how, but giving them space, time and support to learn and improve. That is one way to earn people’s trust as a manager.
After the car stereo shop came other small businesses, then onto bigger ones, including the world’s favourite airline! I have led people and improved teams without having to know every detail of their role.
Leadership and neuroscience coach
I help managers understand themselves and their teams. If you can understand how your own thought processes have developed based on past experience, you can shift them. It’s possible to re-train the brain to respond differently to the daunting situations that managers can face. These may be an appraisal, a presentation or workplace conflict.
Some managers perform poorly because of the pressure they themselves are under. Many have received no management training, so should this be a surprise? As a result, a lot of managers end up looking out for themselves which naturally can impact negatively on their team’s performance, growth and fulfilment. My skills as a coach are to give people a safe space to observe how they think and do things. They will learn how to make changes that provide a new confidence to face future challenges.
I like to bring a sense of creativity and fun to my work that supports my deep knowledge and experience. In return I ask that people apply themselves and have an open mind to practice different approaches when they return to the workplace.